IT, cybersecurity, and AI — turning complexity into systems that quietly work.

Far beyond the title — I'm embedded in a full-scale enterprise IT transformation following Legrand's acquisition. The work spans infrastructure, cloud, networking, and compliance.

• Supporting 300+ users across 7 branches with multi-system operations (AutoCAD, SAP B1, in-house delivery systems, printers, workstations).
• Completed migration of 139 workstations to Legrand's ecosystem.
• Migrating 8+ on-prem servers to Legrand's Azure environment.
• Deploying new network infrastructure — FortiGate firewalls, network switches, and core switches.
• Migrating SAP B1 from on-prem to Azure cloud; designing VDI solution to resolve cross-branch latency.
• Managing Active Directory and RDS environments; completed Outlook/email migration.
• Preparing for upcoming internal audit (June 2026).

Solving real-world IoT problems where documentation didn't match reality. On-site troubleshooting meant figuring out whether issues were product faults, configuration errors, or client-environment problems — then turning client requests into working solutions.

• Resolved 150+ customer inquiries for IoT devices — smart switches, intercoms, emergency lighting.
• Improved device reliability by ~20% through firmware stability testing.
• Performed risk assessments and technical documentation for product compliance.
• Collaborated across engineering, support, and sales — expediting issue resolution by 15%.

Leadership isn't just a tech skill. Managing 16+ people under pressure, solving problems in real time, and maintaining quality standards taught me what no classroom could.

• Trained and supervised 16+ staff, achieving 10% improvement in customer service scores.
• Reduced inventory waste by 5% through effective management.
• Passed all health and safety inspections without violations.

• Managed high-volume operations, supervising up to 12 staff per shift.
• Achieved 15% reduction in average customer wait times.
• Reduced administrative processing time by 25% through streamlined procedures.