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Open to opportunities · Sydney, Australia

Hendra
Lim.

I build and secure the IT infrastructure that businesses run on — currently driving a full enterprise transformation at Australian Plastic Profiles, Sydney.

0
Users supported across 7 branches
0
Workstations migrated to Legrand
0
Servers migrating to Azure
0
ACS events organised
Hendra Lim
Hendra Lim
IT Assistant · Legrand · Sydney
Projects

Work that speaks for itself.

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Experience

Where I've made an impact.

Australian Plastic Profiles acquired by Legrand
Current
RoleIT Assistant
PeriodJul 2025 — Present
LocationSydney, AU

Far beyond the title — embedded in a full-scale enterprise IT transformation following Legrand's acquisition. Infrastructure, cloud, networking, and compliance from day one.

  • Supporting 300+ users across 7 branches with multi-system operations (AutoCAD, SAP B1, in-house delivery systems).
  • Completed migration of 139 workstations to Legrand's ecosystem.
  • Migrating 8+ on-prem servers to Legrand's Azure environment.
  • Deploying FortiGate firewalls, network switches, and core switches across branches.
  • Migrating SAP B1 to Azure; designing VDI solution to resolve cross-branch latency.
  • Managing Active Directory and RDS environments; completed Outlook/email migration.
  • Preparing for internal audit (June 2026).
Legrand
RoleTechnical Service Intern
PeriodMay 2024 — Jun 2025
LocationSydney, AU

Solving real-world IoT problems where documentation didn't match reality — figuring out whether issues were product faults, configuration errors, or client-environment problems.

  • Resolved 150+ customer inquiries for IoT devices — smart switches, intercoms, emergency lighting.
  • Improved device reliability by ~20% through firmware stability testing.
  • Performed risk assessments and technical documentation for product compliance.
  • Collaborated across engineering, support, and sales — expediting issue resolution by 15%.
Starbucks
RoleShift Supervisor
PeriodApr 2022 — Present
LocationSydney, AU

Running a high-volume team taught me what no IT course covers: calm under pressure, clear communication, and getting results when stakes are real.

  • Trained and supervised 16+ staff — 10% improvement in customer service scores.
  • Reduced inventory waste by 5% through effective stock management.
  • Passed all health and safety inspections without violations.
McDonald's
RoleShift Manager
PeriodAug 2019 — Jun 2022
LocationSydney, AU
  • Managed high-volume operations, supervising up to 12 staff per shift.
  • Achieved 15% reduction in average customer wait times.
  • Reduced administrative processing time by 25% through streamlined procedures.
Community & Leadership

Beyond the day job.

Australian Computer Society
Volunteer · Since Dec 2024
RoleVice Chair, Emerging Professionals Committee
PeriodDec 2024 — Present
LocationNSW, Australia

Leading a 10+ person volunteer committee to deliver professional development events for early-career IT professionals across NSW — managing the full lifecycle from planning to execution.

  • Delivered 5 events to date; peak attendance of 78 registrants with a 75% attendance rate — well above industry average for professional events.
  • Oversee end-to-end event management: venue coordination, ACS staff liaison, budget alignment, and post-event review.
  • Lead speaker outreach and stakeholder engagement — sourcing industry professionals aligned to ACS monthly themes.
  • Drive event marketing across digital channels — copywriting, promotional planning, and audience growth.
  • Coordinate with the Branch Executive Committee (BEC) to align committee activities with ACS NSW strategic priorities.
  • Manage new committee member onboarding — intake process, role briefings, and ongoing mentoring.
  • Chair committee meetings, set agendas, and maintain accountability across workstreams.
5
Events delivered
Professional development events for early-career IT professionals
78
Peak attendance
Highest registrant count across all events delivered
75%
Attendance rate
Only 25% drop-off — well above industry average for professional events
About

The path less conventional.

I didn't take the straight path into tech — and that's exactly what makes me effective.

I moved from Indonesia to Sydney to study civil engineering at UTS, where I earned a Dean's Merit Award and was invited to their Leadership Program. When ChatGPT launched and AI began reshaping every industry, I saw the future clearly: technology isn't just a career — it's the foundation everything else is being built on.

So I pivoted. I completed a Bachelor of IT in Cyber Security at Kent Institute, graduating on the Dean's List. While studying, I led teams as Shift Manager at McDonald's and Shift Supervisor at Starbucks — learning to manage people under pressure, solve problems in real time, and deliver results when it matters.

Today, I'm embedded in a full-scale enterprise IT transformation at Australian Plastic Profiles, now part of Legrand. My title says IT Assistant, but the work spans infrastructure, cloud migration, networking, Active Directory, and compliance audit preparation.

Timeline
2025 — Now
IT Assistant
Australian Plastic Profiles (Legrand)
2024 — Now
Vice Chair, ACS EPC
Australian Computer Society, NSW
2024 — 2025
Technical Service Intern
Legrand, Sydney
2022 — 2025
Bachelor of IT, Cyber Security
Kent Institute — Dean's List
2022
The pivot ↗
Engineering → Cybersecurity
2020 — 2022
Civil Engineering (Honours)
University of Technology Sydney
2019 — 2020
Diploma of Engineering
UTS College — Dean's Merit Award
Skills

What I bring to the table.

Infrastructure & Cloud
Azure AWS Intune Active Directory RDS SAP B1 BEAS Server Migration VDI Endpoint Management
Cybersecurity & GRC
ISO 27001 Risk Assessment Gap Analysis Control Testing Audit Documentation ISMS Compliance
Networking
FortiGate Network Switches Core Switches LAN / WAN
ITSM & Support
ServiceNow ITIL Technical Documentation Vendor Management Business Continuity
AI & Automation
Claude (Anthropic) Prompt Engineering AI-Assisted Development Workflow Automation
Development
Python Java C# / .NET React.js HTML / CSS MySQL Crystal Reports Git Legacy Modernisation
Professional Skills
Technical Communication Project Management Stakeholder Engagement Team Leadership Training & Enablement Public Speaking Mentoring

Certifications

ISO/IEC 27001 Provisional Auditor
PECB
Feb 2025
Certified in Cybersecurity (CC)
ISC2
Apr 2024
AWS Cloud Practitioner Essentials
Coursera
Aug 2023
Google IT Support Professional
Google
Mar 2023

Languages

IndonesianNative
EnglishProfessional
ChineseLimited working
What's Next

What I'm building next.

Target: Q3 2026

Anthropic Certified AI Architect

Pursuing the full Claude certification path — building expertise in prompt engineering, AI safety, and enterprise AI deployment.

Target: Q4 2026

Azure Cloud Depth

Building hands-on mastery through live Azure migration, SAP B1 administration, and VDI design — targeting AZ-104 as the next milestone.

June 2026

First Internal Audit Lead

Applying my ISO 27001 Provisional Auditor credential to a real enterprise audit — coordinating evidence, closing gaps, and delivering results.

"I don't just fix problems — I make sure they don't come back. Whether it's a misconfigured IoT device on-site or migrating an entire company's infrastructure to the cloud, I approach every challenge with curiosity, persistence, and a commitment to getting it right."
— Hendra Lim
Contact

Let's build something that works.

Open to conversations about IT infrastructure, cybersecurity, and AI roles — or just talking tech.

linkedin.com/in/limhendra github.com/HendraLim1
Sydney, NSW, Australia
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